Privacy Policy

Last Updated: October 24, 2025

This Privacy Policy describes how DeadAirMonitor.com ("we", "us", or "our"), a service operated as part of the HostingEnergy.com group, collects, uses, and shares your personal information when you use our stream monitoring service.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Service, we collect:

• Account Information: Email address, password (encrypted), name
• Stream Information: Stream URLs, stream names, monitoring preferences
• Billing Information: Payment details processed through Stripe (we do not store credit card numbers)
• Communication Data: Support messages, feedback, inquiries

1.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage Data: Login times, feature usage, dashboard interactions
• Technical Data: IP address, browser type, device information, operating system
• Monitoring Data: Stream check results, uptime statistics, error logs
• Cookies: Session cookies for authentication and functionality

2. How We Use Your Information

2.1 Service Delivery

We use your information to:

• Provide and maintain our stream monitoring service
• Process and monitor your stream URLs
• Send you notifications and alerts about your streams
• Process payments and manage subscriptions
• Authenticate your account and ensure security
• Provide customer support

2.2 Service Improvement

We analyze usage data to:

• Improve our monitoring algorithms and accuracy
• Enhance user experience and features
• Identify and fix technical issues
• Optimize service performance

2.3 Marketing Communications

3. Information Sharing and Disclosure

3.1 Within HostingEnergy.com Group

Your information may be shared with other services within the HostingEnergy.com group for:

• Internal marketing and cross-promotion
• Unified account management
• Service improvement and analytics

3.2 Third-Party Service Providers

We share information with trusted third parties who assist us in operating our Service:

• Stripe: Payment processing
• Cloudflare: CDN, security, and database services
• Email Service Providers: Transactional and marketing emails

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.3 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or abuse

3.4 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide our services
• Required by law or for legitimate business purposes

4.1 Account Deletion

When your account is deleted or terminated:

• Personal information is deleted within 30 days
• Anonymized monitoring statistics may be retained for analytics
• Billing records are retained as required by law (typically 7 years)

4.2 Stream History

Stream monitoring history is retained according to your subscription tier:

• Free: 7 days
• Basic: 30 days
• Professional: 90 days
• Enterprise: 180 days

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Passwords are hashed using bcrypt; data in transit uses HTTPS/TLS
• Access Controls: Limited employee access on a need-to-know basis
• Infrastructure Security: Cloudflare protection, regular security audits
• Secure Payment Processing: PCI-compliant payment processing via Stripe

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

6.1 Access and Correction

You can access and update your account information at any time through your dashboard settings.

6.2 Account Deletion

You may request account deletion by contacting our support team. Note that:

• Deletion is permanent and cannot be reversed
• Some information may be retained as required by law
• Active subscriptions must be cancelled before deletion

6.3 Marketing Opt-Out

You may opt out of marketing communications by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting our support team
• Adjusting your email preferences in account settings (if available)

6.4 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

7. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using our Service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us through our support channels.

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